|Terms and conditions:|
Our Divine Market is a venue where you can purchase unique goods directly from sellers around the world. Whether you are looking for handmade or rich goods or craft supplies, we want you to have a positive experience shopping on our market. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.
1. Understanding iShareHow’s Limitations as a Venue
iShareHow provides a venue for buyers to discover and purchase from sellers around the world. It is important to note that iShareHow is not a part of that transaction. By shopping on iShareHow Market, you understand that:
You are not buying directly from iShareHow, but from one of the many talented sellers on iShareHow;
iShareHow does not pre-screen sellers and therefore does not guarantee or endorse any items sold on iShareHow or any content posted by sellers (such as photographs or language used in listings or shop policies);
Each seller on iShareHow Market has their own processing times, shipping methods, and shop policies; and
You assume responsibility if you provide your own materials for a custom order.
As a member of the community, you have the opportunity to flag an item or a shop that violates any of iShareHow’s policies. Flagging is confidential.
2. Communicating with Our Sellers
You can use tool the seller prefers, communicate directly with sellers about any product related inquiries. Messages are a great way to ask sellers any questions you have about an item or an order.
3. Purchasing an Item on iShareHow Market
When you buy from a shop on iShareHow, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on iShareHow, you agree that you have:
Read the item description and shop policies before making a purchase;
Submitted appropriate payment for item(s) purchased; and
Provided accurate shipping information to the seller.
You also agree to comply with our iShareHow Payments Policy when you use iShareHow Payments, and our iShareHow Gift Card, Credits & Coupons Policy when you purchase or redeem iShareHow Discounts & Credits.
4. Reporting a Problem with an Order or Returning an Item
iShareHow’s Case System
Although iShareHow is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using iShareHow’s case system, you understand that iShareHow may use your personal information for the purpose of resolving disputes with other members. You can use iShareHow’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. (Click here to learn more about cases, including your eligibility for opening a case, and how to escalate a case to iShareHow.) If you choose a refund as your preferred resolution, keep in mind that iShareHow only allows on-platform refunds for a period of 180 days post-transaction. After this 180 window has elapsed, iShareHow cannot support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by iShareHow will be in your original form of payment, and if such payment is not available, an iShareHow credit will be issued.
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
There is no proof that the item was shipped to the buyer.
An item was not sent to the address provided on iShareHow.
Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:
The item received is a different color, model, version, or size.
The item has a different design or material.
The seller failed to disclose that an item is damaged or is missing parts.
The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
The item was advertised as authentic but is not authentic.
The condition of the item is misrepresented (e.g., the item is described as new but is used).
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.
If iShareHow determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping. In the event that iShareHow needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of an iShareHow Credit. For more information about iShareHow Credits, please click here.
Some disputes don’t qualify for iShareHow’s case system. These include:
Items that are damaged by the shipping carrier (if properly packaged by the seller).
Items that have been altered, used, worn, washed, or discarded after receipt.
Items that are received after the agreed-upon delivery date due to shipping delays.
Items that are returned without a return agreement.
Items that are accurately described but don’t meet a buyer’s expectations.
Cost of shipping disputes.
Items that are purchased in person.
Items prohibited from sale on iShareHow, including services and intangible goods.
Transactions where payment is not made via iShareHow’s checkout system.
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via iShareHow Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.
Returning an Item
Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.
Last updated on Apr 27, 2021